Privacy Policy

---

Last Updated: October 2025

At Swift Pest Solutions, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, contact us, or engage our pest control services.

Confidentiality & Discretion

At Swift Pest Solutions, we understand that pest problems can be sensitive and may affect your home, business, or reputation.
We handle all services and communications with the utmost confidentiality and discretion.

Our team members are trained to:

• Respect your privacy during all site visits and communications 
• Avoid discussing your pest control service with anyone outside our organisation without your consent
• Arrive in discreet vehicles 
• Maintain professional conduct in all customer interactions

Your trust is important to us — we treat every job, large or small, with respect and confidentiality.

1. Who We Are

Swift Pest Solutions is a family-owned and operated pest control business servicing Melbourne, Geelong, Ballarat, Wyndham, and regional Victoria.
Our ABN:  73 704 652 552
Website: https://swiftpestsolutions.com.au                                                             

Email: info@swiftpestsolutions.com.au
Phone:  0493 042 882 

2. What Information We Collect

We may collect the following types of personal information:

• Your name, phone number, email address, and address
   
• Details about your pest control needs or service requests
   
• Payment and billing details (where applicable)
   
• Information you provide through our website contact forms, social media, or Google Ads lead forms
   
• Any other information you choose to provide when contacting us
   

We may also collect non-personal information, such as browser type, IP address, and pages visited on our website, to help improve our services.

3. How We Collect Information

We collect personal information directly from you when you:

• Complete an online form or quote request 
• Contact us by phone, email, or social media 
• Book or use our pest control services
• Interact with our Google Ads or lead forms 

We may also use trusted third-party tools (e.g., Google Ads, analytics, or social media platforms) to assist in collecting information securely.

4. How We Use Your Information

We use your personal information to:

• Respond to enquiries and provide quotes 
• Deliver pest control services
• Process payments and send invoices
• Improve our customer experience and marketing
• Send service reminders, updates, or promotional offers (you can opt out anytime)
• Meet legal and regulatory requirements
   

5. Disclosure of Information

We do not sell or rent your personal information.
We may share limited information only when necessary, including:

• With our staff or technicians to deliver your service
• With trusted service providers (e.g., payment processors, software platforms) who assist us in running our business
• If required by law, regulation, or court order

All third-party providers are required to handle your information securely and in accordance with the Australian Privacy Principles.

6. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
Your data is stored securely in password-protected systems and managed only by authorised staff.

7. Access and Correction

You have the right to request access to the personal information we hold about you and to ask for corrections if it’s inaccurate or outdated.
To make a request, please contact us using the details below.

8. Cookies and Tracking

Our website may use cookies and analytics tools (such as Google Analytics) to enhance your browsing experience and understand how visitors use our site.
You can disable cookies in your browser settings if you prefer.

9. Marketing Communications

We may occasionally send you updates or promotional offers related to our services.
You can unsubscribe at any time by following the instructions in our emails or contacting us directly.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:

Swift Pest Solutions
📞  0493 042 882  
📧 info@swiftpestsolutions.com.au
🌐 https://swiftpestsolutions.com.au

11. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.